Refund policy

Thavala is made by ProAppLabs Development Studio Inc. In this document “Thavala”, “we” and “us” mean that company.

The Thavala app is free, so there is nothing to refund for it. This policy is about payments for Thavala's paid plans.

Try a plan before you pay

Plus starts with a free trial of 14 days, so you can try it before you pay anything. Nothing is charged during the trial. If you cancel before the trial ends, you are never charged.

Payments

Because the trial lets you try a plan first, we do not return payments once they are made, except where the law where you live gives you that right (see “Your rights under the law” below).

Cancelling

You can cancel a plan or a trial at any time. Cancelling stops the payments to come. It does not end the plan straight away: a plan keeps working until the last day you have paid for, and a trial until its last day. Then it ends, and nothing more is charged.

To cancel, go to paddle.net and find your purchase, or use the link in the receipt Paddle sent you. Paddle is the company that takes the payments for Thavala.

When a plan ends

Your library stays on your computers, and the app keeps working there, free. For 90 days you can still download anything that is kept only in Thavala's cloud. After that the cloud copy is deleted, as our terms describe.

Your rights under the law

In some places the law lets a buyer cancel a purchase and get their money back within a set time, for example 14 days in the European Union and the United Kingdom. Where such a right applies to you, you have it in full, and nothing in this policy takes it away. Paddle handles these requests: go to paddle.net or use the link in your receipt. Paddle's terms for buyers also apply to your purchase.

If you have any trouble, write to us at support@thavala.app.