Terms of service

Thavala is made by ProAppLabs Development Studio Inc. In this document “Thavala”, “we” and “us” mean that company.

These terms are the agreement between you and Thavala. They cover the Thavala app for Windows and Mac, the cloud service that the paid plans add, and this website. By installing or using any of them you agree to these terms, and by continuing to use them you continue to agree. If you do not agree, please do not use Thavala.

The app is free and needs no account

The Thavala app is free to use on your computer, and you do not need an account for it. What you capture, record and write is kept in a library on your own computer. Thavala captures and records nothing until you start it.

We give you a personal licence to install and use the app, for yourself or for your work, on computers you own or control. The licence is not exclusive, you cannot pass it on to anyone else, and it lasts for as long as you keep to these terms.

Paid plans and your account

Two paid plans, Plus and Max, add things that run on our servers: your library kept in step across your computers, a backup of it in Thavala's cloud, and cloud AI that is stronger than most computers can run. Each plan comes with a set amount of cloud storage and a monthly allowance of cloud AI. The price of a plan and what it includes are shown before you buy.

You buy a plan inside the app, not on this website.

A plan needs a Thavala account. You sign in with a code that we send to your email address, or with Google or Apple. There are no passwords. Keep your email account and your computers secure, because whoever can sign in with them can reach your library. You are responsible for what is done through your account, so tell us straight away if you think someone else is using it.

To buy a plan you must be old enough to enter into a contract where you live.

When your cloud storage is full, new pictures, recordings and audio stay on the computer that made them until there is room. Their text and small previews still reach your other computers, which show them as waiting. Nothing is deleted, and the app keeps working. When a month's AI allowance is used up, cloud AI pauses until the next month's allowance begins. What is left of an allowance at the end of a month does not carry over. The AI that runs on your own computer is not affected by any of this.

Paying for a plan

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

In plain words: when you buy a plan, you buy it from Paddle. Paddle takes the payment, adds any tax that applies where you live, sends your receipt and handles refunds. Paddle's terms for buyers apply to your purchase, alongside these terms.

A plan is a subscription. It renews by itself at the end of each month or each year, whichever you chose, and Paddle charges the payment method you gave, until you cancel.

You can cancel at any time through Paddle: use the link in your receipt, or go to paddle.net. If you have any trouble, write to us and we will help. A plan you cancel keeps working until the end of the time you have paid for, and is not charged again.

Plus starts with a free trial of 14 days, which needs a payment card. During the trial you have 5 GB of cloud storage and a smaller AI allowance than the plan itself gives. We email you a reminder before the trial ends. If you do not cancel before it ends, your plan starts and the first payment is taken. There is one trial for each account.

If the price of a plan changes, we tell you by email before the change reaches you, and the new price applies from your next renewal at the earliest.

Refunds are covered by our refund policy.

When a plan ends

When a plan ends, because you cancelled it or because a payment was not made, your library stays on your computers and the app keeps working there. For 90 days after the plan ends you can still download everything that is kept in Thavala's cloud, and nothing new is uploaded. We remind you in the app and by email during that time. When it is over, the cloud copy of your library is deleted. Your account remains, and you can start a plan again later.

Your content

Everything you capture, record, write or keep in Thavala is yours. We claim no ownership of it.

If you have a plan, you give us permission to store, copy and process your content, only as far as is needed to run the service for you: keeping your computers in step, keeping the backup, and answering when you ask cloud AI something. Your content is never used to train AI models. Our privacy policy says how it is protected.

You are responsible for your content: for having the right to capture, record and keep it, and for what you do with it.

Keep your own backup of anything that matters to you. The app keeps your library in a folder on your computer so that any backup tool can copy it.

Recording other people

Thavala can record your screen, your microphone and the sound of your computer, including meetings and calls. In many places the law requires you to tell people that you are recording them, or to get their consent first. Getting that consent, and following the law where you are and where they are, is your responsibility. Thavala does not ask anyone for consent on your behalf, and it does not tell the other people in a meeting that it is recording.

AI answers

Thavala's AI can be wrong. Its answers, summaries, transcripts and meeting notes can contain mistakes or leave things out, whether the AI runs on your computer or in the cloud. Check anything that matters before you rely on it. The AI is not a doctor, a lawyer or a financial adviser, and what it writes is not professional advice.

You are responsible for what you ask the AI, for the content you give it, and for how you use what it writes.

If you connect your own AI key, what you ask goes from your computer to the AI company you chose, under your own agreement with that company. We are not part of that agreement.

What you must not do

You must not use Thavala, or its AI, to:

• break the law, or help anyone else to break it;
• defraud or deceive people, or send spam;
• infringe anyone's copyright, trade mark, privacy or other rights;
• harass, threaten or abuse anyone, promote hatred of people for who they are, or publish private information about a person in order to harm them;
• make sexual content that involves children, or sexual or faked content about a real person without their consent;
• write or spread malware, or attack, probe or overload Thavala's systems or anyone else's;
• get around the limits of a plan or the safety limits of the AI, or collect data from our service by automated means;
• copy, resell or rent out Thavala, or take it apart to get at its source code, except where the law gives you that right.

If these terms are broken

If we learn that an account is being used in a way that breaks these terms, for example from a complaint or a legal notice, we may limit cloud AI for that account, remove its content from Thavala's cloud, or suspend or close the account.

If you believe that something kept in Thavala's cloud infringes your copyright or your other rights, write to us at support@thavala.app with enough detail for us to act on it. We act on valid notices, and we close the accounts of people who infringe repeatedly.

What belongs to Thavala

Thavala owns the app, the cloud service and this website, and the Thavala name, logo and frog. These terms give you the right to use them. They do not give you ownership of them.

Some parts of Thavala, and the AI models you can download for it, are made by other people and come with their own licences. Those licences apply to those parts.

How well the service works

We work to keep Thavala running well, but we do not promise that it will always be available or free of faults. We may change features, add them or remove them. If a change takes something important away from a plan you have paid for, we tell you, beforehand where we can.

Ending this agreement

You can stop using Thavala at any time. You can delete your account in the app's account settings. That deletes the cloud copy of your library straight away and leaves the library on your computers as it is.

We may suspend or end your use of the cloud service if you seriously or repeatedly break these terms, if a payment is not made, or if your account puts the security of the service or of other people at risk, fraud included. We tell you by email when we do, unless the law stops us. Unless the law or a serious risk prevents it, you then have the same 90 days to download your cloud library as when a plan ends. We never remove the library on your own computers.

Our responsibility to you

Thavala is provided as it is. As far as the law allows, we give no promises about it beyond the ones in these terms, and we are not liable for losses that we could not reasonably have foreseen, or for lost profits or lost business. As far as the law allows, the most we owe you for any claim is the amount you paid for Thavala in the twelve months before the claim arose.

Nothing in these terms takes away a right that the law where you live gives you as a consumer and that cannot be signed away, and nothing limits a liability that the law does not allow to be limited.

Changes to these terms

We may change these terms. The date at the top says when they last changed. If a change matters to people who have a plan, we email them before it takes effect. If you keep using Thavala after a change takes effect, you accept the changed terms.

Contact

Questions about these terms, or about Thavala: write to us at support@thavala.app.